Information we collect
Privetia may collect information you provide directly, including:
- Account details such as name, email address and authentication information.
- Cases, notes, reminders, documents, contacts and follow-up details you add.
- Metadata that helps organise items, such as dates, categories, status and priority.
- Technical information such as device type, app version, crash logs and diagnostic events.
How we use information
We use your information to provide and improve Privetia, including to:
- Create, organise and display your cases, tasks and reminders.
- Support follow-up, notifications and resolution tracking.
- Provide AI-assisted organisation and advice when you request it.
- Maintain security, prevent misuse and diagnose technical issues.
- Respond to support requests and service enquiries.
Storage and retention
Your information is stored using trusted cloud infrastructure. We retain information while your account is active or as needed to provide the service, comply with legal obligations, resolve disputes and enforce our agreements. You may request deletion of your account data by contacting us.
Account and data deletion
You can request deletion of your Privetia account and associated app data at any time. Visit our Delete Account page or contact info@privetia.com from the email address connected to your account.
Security
We use authenticated access, user-scoped data controls and secure cloud services. No system is completely secure, but we take reasonable steps to protect your information from unauthorised access, loss, misuse and alteration.
Your rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
Cookies and similar technologies
Our marketing website may use essential cookies or similar technologies for basic site operation and performance. If analytics are added later, we will provide appropriate notice and controls.
Contact
For privacy questions, data requests or complaints, contact us at info@privetia.com.